Known issue and fix for iPhone6S and early iPads. Only early Apple devices there is a bug where, upon App installation, a user is promoted with "Realar" Would Like to Access the Camera. The Camera is required to show AR places so if either the user isn't prompted; or a user selects Don't Allow,...
Using the Red marker-squares helps detect a "flat" surface or plane so that a model can be placed in a stable position. Sometimes however 'floating' can occur between moving between Dolls-house and Life-size views or on outside surfaces. Also reflective surfaces (e.g. glass tops) and brightly-lit ...
Sometimes whilst using the Realar App, users experience brightness issues during outdoors, where auto brightness kicks on to dim the screen to barely usable. First check your device is not running in "Low Power" mode and then your normal Phone Brightness settings (up/down) are set to "full". If...
Depending on the complexity of home design, 2D floor-plans (such as building approvals) can take between 2-24hrs and you will be notified as soon as it is ready. Also login to app.realar.com you will see the model status. If still cannot see your model after receiving notification and/or the Model s...
Inside the Realar Places App often models and plans that a user has successfully uploaded will show "No Preview Available". This just means that our system hasn't yet created the preview animation, rather than the model itself isn't yet available. Once your model is loaded, you will see your model...
Occasionally due to a poor connection, the App may struggle to 'sync' and show your models. Here's some quick steps to 'refresh' then App when internet available is more stable: 1. Open the Realar Places App and then Options 2. Logout 3. Clear Cache 4. Kill/Restart App & Log back in The App should take a...
There is a know issue with Safari in Private mode which keeps redirecting users when attempting to login in. We are working on a fix, in the interim please either use Safari outside of Private mode or use another browser (e.g. Chrome Incognito).
If Realar smartphone App "freezes" - for example during Surface Plane finding the red square (or diamond) stops moving - the a quick restart of the App usually works. Steps to "force close" and restart an App: iPhone 8 or earlier Double-click the Home button to show your most recently used a...
