Troubleshooting

Simple fixes and protips
8 articles

App Camera Access (iPhone 6S and early iPads)

Known issue and fix for iPhone6S and early iPads. Only early Apple devices there is a bug where, upon App installation, a user is promoted with "Realar" Would Like to Access the Camera. The Camera is required to show AR places so if either th...

Surface Finding and "Floating" models

Using the Red marker-squares helps detect a "flat" surface or plane so that a model can be placed in a stable position. Sometimes however 'floating' can occur between moving between Dolls-house and Life-size views or on outside surfaces. Also re...

Screen brightness & auto-dimming

Sometimes whilst using the Realar App, users experience brightness issues during outdoors, where auto brightness kicks on to dim the screen to barely usable. First check your device is not running in "Low Power" mode and then your normal Phone B...

Added models not appearing

Depending on the complexity of home design, 2D floor-plans (such as building approvals) can take between 2-24hrs and you will be notified as soon as it is ready. Also login to app.realar.com you will see the model status. If still cannot see your ...

No Preview Available

Inside the Realar Places App often models and plans that a user has successfully uploaded will show "No Preview Available". This just means that our system hasn't yet created the preview animation, rather than the model itself isn't yet availabl...

How to "Refresh" App so models appear

Occasionally due to a poor connection, the App may struggle to 'sync' and show your models. Here's some quick steps to 'refresh' then App when internet available is more stable: 1. Open the Realar Places App and then Options 2. Logout 3...

Logging in keeps redirecting

There is a know issue with Safari in Private mode which keeps redirecting users when attempting to login in. We are working on a fix, in the interim please either use Safari outside of Private mode or use another browser (e.g. Chrome Incognit...

App Freezes

If Realar smartphone App "freezes" - for example during Surface Plane finding the red square (or diamond) stops moving - the a quick restart of the App usually works.  Steps to "force close" and restart an App: iPhone 8 or earlier Doub...