FAQ

Frequently Asked Questions

11 articles in this category

Which devices does the Realar Places App work on?

Realar Places is compatible with Apple iOS devices that support ARKit (https://developer.apple.com/arkit/). This means the app will work on the iPhone 6S (or higher), iPadPro and iPads from 2017 (or newer). Android devices (phones and tab...

How do I see my own plans?

Very easily. First is to subscribe to either our Starter or Advanced Plans (https://app.realar.com/plans) (for larger organisations contact our Enterprise Success Team (https://www.realar.com/enterprise)). Then follow the steps to add your f...

Do I need any additional equipment?

No. As long as your device runs the Realar Places (https://itunes.apple.com/us/app/realar-places/id1331940070?ls=1&mt=8) app (see above), you don't need any additional devices or equipment. Simply launch the app, select your model and enjoy a fu...

How long does it take to convert from 2D to AR?

Conversion of a new 2D floorplan into AR can vary a little depending on complexity of the model. We also currently run quality assurance which requires manual checking and so during peak-times can take up to 24hrs to convert. Our system will ale...

Where does the Realar Places App work?

Almost anywhere, as long as the app can detect a flat surface where a model can be rendered. To experience inside of a building, the 'dolls house' view is great for 360 degree perspectives. It allows you to experience a model from the ins...

Is there a Free Trial?

Yes, we offer 14 days free for subscribers of either our Starter or Advanced Plans (https://app.realar.com/plans). During that trial you may cancel your subscription at any time. To update or cancel your subscription, go to http://app.realar.c...

How is AR different from VR? 

One of the main differentiating factors is that Virtual Reality (https://en.wikipedia.org/wiki/Virtual_reality)(VR) requires goggles or headsets whereas Augmented Reality (https://en.wikipedia.org/wiki/Augmented_reality) (AR) requires only a sma...

Which file formats are supported by Realar Places?

You can upload 2D floorplans in PDF/JPEG and for Advanced and Enterprise Plans, Hi-Res conversions, common 3D formats including Sketchup (https://www.sketchup.com/), Filmbox (.fbx) (https://www.autodesk.com/products/fbx/overview), through comm...

Can I buy internationally?

Yes, we have many overseas customers. We currently support US Dollars (USD), British Pounds (GBP), Euro's (EUR, Australian Dollars (AUD) and New Zealand Dollars (NZD). All pricing excludes local taxes. We will soon better support multi-currency ...

Can I have fewer than 2 users on my account?

Yes. Each plan has a minimum number of base users (2 in Standard, 10 in Advanced and 20 in Enterprise), but you don’t need to use all of the licences straight away. Since licences can be reused, many of our customers reserve their extra licences...

Can I upgrade or downgrade my existing Realar Plan? 

Absolutely - moving plans is easy! Our Content Management system app.realar.com (https://app.realar.com/) can be access from the Web or through the Realar Places (https://itunes.apple.com/us/app/realar-places/id1331940070?ls=1&mt=8) app. Our Cus...