Knowledge Base

Knowledge base documentation
9 articles

How to upload models for conversion

Make sure you are subscribed to either our Starter or PRO Plans (https://app.realar.com/plans) (for larger organisations contact our Enterprise Success Team (https://www.realar.com/enterprise)). Login in to either Realar Places mobile app or onl...

Added models not appearing

Depending on the complexity of home design, 2D floor-plans (such as building approvals) can take between 2-24hrs and you will be notified as soon as it is ready. Also login to app.realar.com you will see the model status. If still cannot see your ...

App Camera Access (iPhone 6S and early iPads)

Known issue and fix for iPhone6S and early iPads. Only early Apple devices there is a bug where, upon App installation, a user is promoted with "Realar" Would Like to Access the Camera. The Camera is required to show AR places so if either th...

No Preview Available

Inside the Realar Places App often models and plans that a user has successfully uploaded will show "No Preview Available". This just means that our system hasn't yet created the preview animation, rather than the model itself isn't yet availabl...

Surface Finding and "Floating" models

Using the Red marker-squares helps detect a "flat" surface or plane so that a model can be placed in a stable position. Sometimes however 'floating' can occur between moving between Dolls-house and Life-size views or on outside surfaces. Also re...

Screen brightness & auto-dimming

Sometimes whilst using the Realar App, users experience brightness issues during outdoors, where auto brightness kicks on to dim the screen to barely usable. First check your device is not running in "Low Power" mode and then your normal Phone B...

Sketchup Pro-tips

Sketchup (https://www.sketchup.com/) is a wonderful 3D modelling tool and incredibly powerful whether for home users or design professionals. Here's some great tips on how to speed up conversion and get the most from AR.  1. Delete "externa...

Supported Devices

Currently Realar works on Apple iOS devices supporting ARKit (https://developer.apple.com/arkit/) and Google Android devices that support ARCore (https://developers.google.com/ar/discover/supported-devices): For Apple iOS: Minimum iOS 11. ...

2D conversions vs Hi-Res

Our standard 2D conversion uses Machine Learning to quickly and efficiently convert almost any floor plan into a life-sized AR walkthrough. This is allows users to very quickly understand layouts and aspects of their plans as well as quickly make...